Cancellation
Policy
Your appointment time is reserved specially for you. If you need to change a scheduled appointment, we request the courtesy of being informed at least 2 business days in advance to avoid possible cancellation fee. Other patients may wish to use your appointment time and this requires them to adjust their schedules accordingly.
Insurances
and Finances
We are pleased that you have dental insurance to reimburse or minimize your personal expenditure and we are happy to extend the courtesy of taking assignment for you upon request. We will help you complete any forms to assist you or our office in collecting payment from your dental benefits. Please make certain that you understand the terms/limitations (plan coverage and maximums) for your insurance contract. We are not responsible for tracking your insurance limitations. We will gladly submit “estimates” or “pretreatment” forms as requested. Remember that insurance is a contract between only you and your insurance company. Your dental office is solely a third party.
Co-insurance must be paid at the time of your appointment. Writing off of co-insurance is fraudulent. We do not accept insurance cheques that have been addressed to patients. If you are not wishing to pay what is being reimbursed by your insurance at the time of your appointment, we request that your insurance be assigned to the clinic.
In order to provide the highest quality care on a sound basis, fees and financial arrangements will be discussed with you prior to proceeding with treatment.
At our office patients are responsible for their accounts; however, we use the fastest system for submitting insurance claims so that policyholders get reimbursed as quickly as possible.
Canadian Dental care Plan - CDCP
The Fee Guide for the Canada Dental Care Plan is below the current Ontario Dental Association Fee Guide, the fee guide we utilize.
We do not accept the Fee Guide of the Canada Dental Care Plan as full payment of our fees.
The difference between our fee and the Canada Dental Care Plan fee will be billed to every patient and that amount will be due directly from the patient at the time of treatment.
Additionally, the portion of the Canada Dental Care Plan fee that is the co-pay responsibility of the patient will be billed to every patient, and that amount will be due directly from the patient at the time of treatment.
The Canada Dental Plan does not cover all recommended procedures. We can assist you with determining what coverage you have for any procedures. However, please be aware that your health needs are not dependent on your coverage.
If you qualify for 100% coverage under the plan, your out of pocket expense will be roughly 5% to 15% of the fee. This means there will always be an out of pocket expense even when you have 100% coverage. This amount may be a bit more or less, depending on the specific procedure.
If you qualify for 60% coverage under the plan, your out of pocket expense will be roughly 45% of the fee. This amount may be a bit more or less, depending on the specific procedure.
If you qualify for 40% coverage under the plan, your out of pocket expense will be roughly 65% of the fee. This amount may be a bit more or less, depending on the specific procedure.
Your estimated out of pocket expense is payable at the time of treatment. It may not be possible to know the exact amount at the time of treatment until it is submitted to the insurance. Any overpayment will be reimbursed to you at a later time. Any underpayment will be billed to you, to be paid at a later time.
You must be enrolled in the Canada Dental Plan and your enrollment verified before treatment is done. It is your responsibility to ensure you are enrolled and to provide that information to us before your appointment. Failure on your part to do so does not absolve you of responsibility for payment of any services rendered by our office. If in doubt, please contact us and we can help you in verifying your enrollment.
The Canada Dental Care Plan coverage runs from July 1 to June 30 (12 months). You must re-apply every year to ensure eligibility. It is not like a normal plan that continues year after year.
Our team is committed to ensuring you receive the best care possible, and we believe that by accepting the Canadian Dental Care Plan it is an opportunity for us to provide care to new and existing patients, many of whom have been unable to afford to see an oral health provider regularly in the past due to cost.
If you have any questions or need more information about the Canadian Dental Care Plan and how it benefits you, please do not hesitate to contact us at 519-850-3888 or please visit the CDCP website for more information.
Our team member is here to assist you every step of the way.